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Integrated Cleaning Management: Training & Development
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integrated cleaning management team

» Our Team

ICM is committed to the continuous training and development of its employees. Our management team takes a leadership role in ensuring we deliver excellence in customer service, service standards and value for money.

 

» Eddie Palfrey

⇒ Position    Operations Director

eddie palfreyEddie is responsible for operational strategy and service delivery. Enjoying over 34 years in the industry, Eddie has operated and managed across the cleaning sector and has held senior positions at MITIE, Pall Mall and Prompt Cleaning. Eddie provides solutions together with innovation to maximise manpower efficiency.

» Mark Rogers

⇒ Position    Director

mark rogersMark is responsible for leading the development of new business for the company, identifying and negotiating opportunities for service delivery, as well as overseeing the management of the Sales and Marketing team.

He joined the company from The Johnson Group Plc where he spent two years as a Director. Prior to that he was a Director at Rentokil Initial Plc for seven years. Previously he held senior positions at John Mowlem Plc and Master Group. Mark's experience within the facilities management arena stretches over 26 years.

» Stephen Rafferty

⇒ Position    Regional Director

stephen raffertyStephen is responsible for the operation and management of the cleaning services provided for the Southern region. Enjoying over 30 years experience in the industry, 14 of which have been with ICM, Stephen has operated and managed across both the Retail and Leisure sector.

» Simon Dale

⇒ Position    Director of Support Services

simon daleSimon is responsible for managing ICM's dedicated Hospitality Services subsidiary, a business specialising in servicing hotel and roadside operators including Moto, Roadchef, Travelodge and M&S Simply Foods - an area which we have been serving for over a decade.

After studying business, Simon worked in property management with Royal Life Estates before moving into facility services in 2001.

» Our People

ICM has placed great emphasis on training right from the start, and we will continue to invest in this key area of our business. To this end, we have created a dedicated Business Support Department, headed by our Managing Director Paul Rafferty. This gives us a focused team responsible for delivering, monitoring and auditing training, along with allied functions critical to the company.

Our training centre features classroom environments and sites for practical demonstration. ICM is also committed, with Telford College of Arts and Technology, to the NVQ programmes for customer service and cleaning. A number of the team have already successfully completed their NVQ assessments.

 

» Mission Statement

We want everyone at ICM to understand our goals and objectives as a business:

  • To become the leading cleaning services provider, creating and implementing solutions that exceed customer requirements and expectations.
  • To enhance our core service offering through partnerships and alliances with carefully chosen companies
  • To be different, to offer something to our customers that our competitors can't

We will:

  • Take ownership, ensuring we understand and take on board all customer needs
  • Take responsibility, ensuring we appreciate and address all customer expectations
  • Challenge 'the way things have always been done'
  • Connect with our marketplace, learn from it and seek out new opportunities
  • Bring both sound business sense and practical creativity to every customer relationship
  • Value our people and support them in their personal and professional development
  • Cooperate with our customers in protecting the environment and enhancing the communities where we work
  • Strive to be the employer of choice in our business sector
  • Strive to be the business partner of choice for customers seeking quality, determination and commitment