» Our Team
ICM is committed to the continuous training and development of its employees. Our management team takes a leadership role in ensuring we deliver
excellence in customer service, service standards and value for money.
»
Paul Rafferty
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Position
Managing Director
Paul established ICM in 1996. As Managing Director,
he is responsible for all aspects of company performance and strategy, focusing specifically on service delivery.
Paul leads a management team noted for its hands-on approach, its commitment to customers and its flexibility in response to
changing needs. Consistent company growth has proved how successful this strategy can be.
»
Eddie Palfrey
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Position
Operations Director
Eddie is responsible for operational strategy and service delivery. Enjoying
over 34 years in the industry, Eddie has operated and managed across the cleaning sector and has held senior positions at MITIE, Pall Mall and Prompt
Cleaning. Eddie provides solutions together with innovation to maximise manpower efficiency.
»
Mark Rogers
⇒
Position
Director
Mark is responsible for leading the development of new business for the company,
identifying and negotiating opportunities for service delivery, as well as overseeing the management of the Sales and Marketing team.
He joined the company
from The Johnson Group Plc where he spent two years as a Director. Prior to that he was a Director at Rentokil Initial Plc for seven years. Previously he held
senior positions at John Mowlem Plc and Master Group. Mark's experience within the facilities management arena stretches over 26 years.
»
Stephen Rafferty
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Position
Regional Director
Stephen is responsible for the operation and management of the
cleaning services provided for the Southern region. Enjoying over 30 years experience in the industry, 14 of which have been with ICM, Stephen has operated and managed across both the
Retail and Leisure sector.
»
Ian Sinclair
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Position
H&S Director
Ian is responsible for the promotion of safe working practices and is committed
to developing, implementing and promoting a positive and sustainable culture of health and safety throughout all levels of the organisation.
Originally from a catering background Ian moved into H&S in the late 90's. He is a Chartered Member of the Institute of
Occupational Safety & Health (IOSH) and has completed his first three year cycle of Continuous Professional Development (CPD). He is now working towards Fellowship status.
»
Simon Dale
⇒
Position
Director of Support Services
Simon is responsible for managing ICM's dedicated Hospitality Services subsidiary, a business
specialising in servicing hotel and roadside operators including Moto, Roadchef, Travelodge and M&S Simply Foods - an area which we have been serving for over
a decade.
After studying business, Simon worked in property management with Royal Life Estates before moving into facility services in 2001.