From Simple English Wikipedia, the free encyclopedia
A standard DirecTV
satellite dish
with Dual LNB on a brick wall. The dish shown uses the old logo of the AT&T affiliate mentioned.
DirecTV
(stylized as
DIRECTV
) is an
American
satellite television
service provider. The company is based in
California
. It is part of
AT&T
.
[2]
Its satellite service began on June 17, 1994. The service provides digital satellite television to households in the United States,
Latin America
and the
Caribbean
Islands.
[3]
DirecTV also has
internet television
service.
In 2007, DirecTV was awarded a J.D. Power award for cable and satellite TV satisfaction.
The customer service of DirecTV is provided by many third-party owned call centers both inside and outside the U.S.
Review from Better Business Bureau
[
change
|
change source
]
In August 2008,
The Boston Globe
reported that DirecTV had been receiving as many as 20,000 complaints in almost three years to
Better Business Bureau
about DirecTV slipping on cancellation fees.
[4]
In August 2010, Better Business Bureau reported that it had gotten over 39,000 complaints in the previous three years. The BBB gave DirecTV an F (failing) grade. Many of these complaints concerned the fees for early termination, billing and service issues.
[5]
