Digital Inclusion Action Plan
2022 Digital Competence Strengthening Plan
The Seoul Metropolitan Government (SMG) has established the 2022 Digital Competence Strengthening Plan to implement digital inclusion in light of the widening digital gap due to the acceleration of digital transition by operating customized digital education and creating ecosystems that connect education and employment.
Vision
Vision
Seoul, a future city where all citizens are digitally connected
Values
Accessibility
Inclusion
Independence
Opinions
Personal tutoring required
Solving the digital gap within households
Educational environment directly connected to daily life
Providing employment incentives for seniors who completed training
Strategies
‘Right beside’
‘Just right (for me)’
‘Neighborhood-wide’
‘Continuously together’
Enhancing digital competence through interactive education
Expanding educational content customized according to demand
Providing a regional-based education environment
Creating a ecosystem of virtuous cycle between education and employment
Tasks
- Enhancing digital competence through interactive education
- Operation of personal tutoring digital education
- Operation of moving digital education bus
- Vitalizing digital education using robots
- Expanding educational content customized according to demand
- Operation of specialized municipal education curricula
- Operation of inclusive digital content customized for seniors
- Expanding YouTube-based video educational content
- Development and application of AI tutor-based competence diagnosis model
- Providing a regional-based education environment
- Operation of regional interactive education facilities
- Installing public WiFi in social welfare facilities
- Creating a senior digital center (dedicated training facility)
- Expansion of kiosk experience zone
- Creating a ecosystem of virtuous cycle between education and employment
- Operation of digital tutors
- Assigning instructors to provide eye-level education to seniors
- Recruiting instructors and supporters for digital learning center
- Establishing public-private partnership digital inclusion networks
Strategies
Strategies
| Strategy
|
Content
|
Enhancing competence with 'Right beside' interactive education
|
- Enhancing the effectiveness of education through demand-based in-person education services with minimal size
- Carrying out personal tutoring for seniors by instructors who have digital qualifications
|
Expansion of educational content customized to demand that is 'Just right (for me)'
|
- Supporting customized learning for each level through detailed programs (e.g. basic, life, expert, special)
- Supporting independent repeat learning for seniors that can be used both online and offline
|
Establishing region-based educational environments 'Neighborhood-wide'
|
- Permanent operation of public facilities as digital education facilities that is easily accessible from home
- Creating a senior digital center (dedicated education facility) which is open for visiting, experience, and education any time
|
Establishing a 'Continuously together' ecosystem of virtuous cycle between education and employment
|
- Creating social contribution-type jobs for seniors and nurturing them as digital senior care experts
- Operating a education-employment virtuous cycle which employs education participants as instructors
|
Tasks
1. Enhancing competence with 'Right beside' interactive education
- Personal tutoring digital education which visits areas with educational demand
- Operation of 'digital education bus' complete with digital education environment
- Vitalization of digital education using robots
2. Expansion of educational content customized to demand that is 'Just right (for me)'
- Discovery and operation of special municipal education curricula based on real-life usage
- Operation of digital inclusive content tailored for seniors
- Creation and expansion of YouTube-based video educational content
- Development of AI Tutor-based competence diagnosis model (Jul. 2022) and pilot application (late 2022)
3. Establishing region-based educational environments 'Neighborhood-wide'
- Designation and permanent operation of regionally connected digital education facilities
- Provision of digital environment through public WiFi installation in social welfare facilities
- Creation of senior digital center (dedicated education facility), a dedicated digital space for seniors
- Expansion of kiosk experience zones
4. Establishing a 'Continuously together' ecosystem of virtuous cycle between education and employment
- Operation of visiting digital guides
- Assigning instructors to provide eye-level education to seniors
- Selection of digital instructors and supporters
Digital Learning
- The Seoul Metropolitan Government (SMG) operates 123 Digital Learning Centers at administrative/welfare centers, life-long learning centers and libraries for citizens to learn easily through participating in the digital empowerment education programs.
- Digital Learning Center not only supports local residents who have low digital literacy, but also help those who find difficulties in digital use in daily life to get assistance anytime they need.
Digital Learning Center
- Semester: Apr. 2022 to Dec. 15, 2022
- Target: Anyone who seeks digital education
Details
- Free digital education customized for citizens
- - Improvement of accessibility in education via call center (for inquiries and applications)
- - Education methods: Offline/online education, adjusting the number of people educated at each center following social distancing
- - Rental service of educational devices such as smart devices and kiosks
- Digital device information for seniors and the digitally underprivileged (e.g. smart devices, kiosks)
- - Visiting education service for digital device experience via digital education bus
- - Practical education at senior centers, and school visit education for students with disabilities
- New technology information (e.g. metaverse)
- - Provision of introductory education on the metaverse to those who have attended basic class, elementary school students, office workers, etc.
- - Fostering seniors’ ability to use the metaverse via metaverse events
- Help desk
- - Operation of a help desk for the use of various digital devices, such as kiosks and vaccine pass, at facilities frequented by citizens, such as community service centers, markets, parks, and vaccination centers
- Digital experience zones
- - Installation of 3 digital experience centers at Smart Guro Promotion Center, Smart Seoul Exhibition Hall and Changdong Aurne, and provision of digital experience education by in-house staff
Digital Learning Center (application)
You can apply online on the Digital Learning Center website(
디지털배움터.kr
)
Digital Literacy (For Seniors)
Digital Literacy (For Seniors)
Professional digital instructors for seniors to provide digital education and consultation for seniors to improve their abilities and create a new model of addressing the digital divide.
Purpose
- Contribution to societal digital inclusion through education for seniors
- Enhancement of citizens’ satisfaction through advancement and substantial management of education support system
- Leading digital transition by actualizing smart inclusiveness through enhancement of citizens’ digital capabilities
Program
- Operation: Digital literacy instructors
- Target: Selection of 100 seniors or career-severed women with IT capabilities
- Activities: Interactive education (one-on-one), detailed consultation (help desk), participation in experience, events, etc.
- ※ Performance: 34 persons in 2019; 216 persons in 2020; 100 persons in 2021
Digital literacy education for seniors
- Purpose: Enhancing educational effect through repeated education by forming a bond with seniors
- Target: Seoul-based seniors (age 55+)
- ※ Performance: 464 persons in 2019; 2,183 persons in 2020; 8,323 persons in 2021; 16,662 persons in 2022
1
Interactive education (one-on-one)
Education on basic smartphone usage, online searches, QR check-in method, etc. through personal education between instructor and learner
2
Repeated education (online, robot)
Repeated learning of content learned from interactive education Mobile method (during gathering restrictions), robot usage method (in-person)
3
Operation of online and offline help desk
Carrying out detailed consulting on how to use digital devices in offline spaces such as real-time consulting on errors related to online education, inquiries, and welfare centers etc.
※ Provides digital literacy education to address the digital divide, including how to change smartphone settings and how to use KakaoTalk
Digital literacy education for seniors
- Target: Seniors with reduced mobility, seniors living alone, etc.
- Education: Basic digital education such as smartphone settings, KakaoTalk usage, etc.
- Operation: Visiting education by a 2-person group of social worker and digital instructor
Public-private partnership experience programs
- Target: Seniors wishing to use new digital services
- Education: Usage method of new digital services provided by companies and institutions
- Operation: Operation of a joint program by inviting companies and institutions wishing to collaborate
Developing educational models and raising public awareness
- Method: Creating a senior-friendly education method which leads from (a) competence diagnosis → (b) interactive education (one-on-one) → (c) repeated education using robots → (d) detailed counseling (always)
- Content: Operation of education based on competency (e.g. basic, daily, advanced)
Related websites
Liku (Educational Robot)
LiKU (Educational Robot)
Digital device education is provided using an education robot to make seniors more familiar with digital devices and enhance their capabilities to use various smart services.
Education Robot (LiKU) Cognition Learns the face, name, feelings, and tendencies of nearby people Reaction Detects the surrounding situation and reacts proactively Judgment Decides and acts on its own Communication It can show a variety of expressions and talk with humans Activity It moves like humans on two feet KakaoTalk Education for mobile messenger (KakaoTalk) profile registration, photo uploads, messaging, etc. Voice phishing prevention Example-based prevention education on loan frauds, public official impersonation, kidnapping/phishing, etc. Story narration A total of 6 stores including The King with Donkey Ears, Kongji Patji, Heungbu and Nolbu, etc.
Project details
- District-connected education on KakaoTalk, delivery app, and Naver Map usage, etc. using educational robot LiKU for seniors and vulnerable groups experiencing difficulties in digital device usage
- Children safety education, etc. targeting preschoolers in childcare centers within Seoul through children's stories, dancing, songs, etc. using digital education robot LiKU
- Pilot operation of cognitive ability development and training content to prevent dementia in seniors through applying education and care to the robot and using as a platform
Program
District-linked education
- Target: Seniors and vulnerable groups experiencing difficulties in digital device usage
- ※ Performance: Supply of 220 educational robots and education for 4,000 persons (2020)
- Location: Seoul-based local community service centers, senior welfare facilities, childcare centers, etc.
- Content: KakaoTalk usage, voice phishing prevention, storytelling, etc.
- Method: Carrying out personal tutoring between robot and trainee under the instruction of a main instructor
Practical training connected with digital instructors
- Target: Seniors experiencing difficulties in digital device usage (digital education learner)
- Location: Community service centers, senior welfare facilities, etc.
- Method: (a) Digital instructors provide interactive education (one-on-one) → (b) robot practical education → (c) re-education
- ※ Robot education (one-on-one) provides feedback after detection motion from the learner and repeats until training is complete
Awards
- Selected as an excellent city in the 'Education' sector by UNESCO at the 2021 NetExplo Linking Cities awards ceremony April) Responding to the exclusion and isolation of seniors during the pandemic through teaching how to use smart devices using humanoid-type robot LiKU
Related website