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Service provider

From Wikipedia, the free encyclopedia

A service provider ( SP ) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier. Examples include telecommunications service providers (TSPs), application service providers (ASPs), storage service providers (SSPs), and internet service providers (ISPs). [ citation needed ] A more traditional term is service bureau .

IT professionals sometimes differentiate between service providers by categorizing them as type I, II, or III. [1] The three service types are recognized by the IT industry although specifically defined by ITIL and the U.S. Telecommunications Act of 1996 .

  • Type I: internal service provider
  • Type II: shared service provider
  • Type III: external service provider

Type III SPs provide IT services to external customers and subsequently can be referred to as external service providers (ESPs) [2] which range from a full IT organization/service outsource via managed services or MSPs (managed service providers) to limited product feature delivery via ASPs ( application service providers ). [3]

Types [ edit ]

See also [ edit ]

References [ edit ]

  1. ^ Stuart Rance and Ashley Hanna (30 May 2007). "Glossary of Terms, Definitions and Acronyms" (PDF) . ITIL - IT Service Management . Office of Government Commerce . Retrieved 3 June 2012 .
  2. ^ Staff (2011). "External Service Provider (ITILv3)" . Knowledge Transfer . Knowledge Transfer. Archived from the original on 25 May 2012 . Retrieved 3 June 2012 .
  3. ^ Barry J. (23 January 2012). "IT Policies - Policy on Use of External Services" . The University of Chicago . The University of Chicago . Retrieved 3 June 2012 .

Further reading [ edit ]

  • Hall, Mark (7 February 2000). "Service Providers Give Users More IT Options". Computerworld : 40.
  • "Mapping the xSP world". CIO : S8?S10. 15 September 2001.

External links [ edit ]