In many European countries, such as France, Germany and the United Kingdom, it was common for organisations to operate customer service lines on premium-rate numbers using prefixes that fall outside the scope of the country's premium-rate number regulations. Therefore, in contrast to North America where customer service numbers are typically free of charge to the caller, consumers in Europe often used to pay a premium above the cost of a normal telephone call. The EU Consumer Rights Directive 2011/EU/83, which came into force on 13 June 2014, was intended to eliminate this pricing model, but the law's implementation and success varies widely from country to country.
The 0900 prefix is used for premium rate numbers that charge per minute and the 0901 prefix is used for premium rate numbers that charge by call. For adult content the prefix is 0930 for per minute tariffs and 0931 for event based tariffs.
Premium rate numbers in Belgium have the area codes 090x.
- 0900, 0902, 0903, 0904 (per minute ? from 0.25 to 2.00 EUR)
- 0906, 0907 (adult services ? per minute ? from 0.25 to 2.00 EUR)
- 0905, 0909 (per call ? from 0.25 to 31.00 EUR)
Call limited to 10 mins.
The 060 prefix is used for premium rate numbers in Croatia for non-erotic and 064 prefix is used for erotic services.
Numbers starting with 900, 906, 909 and 976 are premium rate numbers. Other numbers beginning with "9" are allocated to certain organizations, such as 972 (Czech railways), 973 (Ministry of Defense), 974 (Ministry of Interior), 95x (other Ministries, government organizations, certain commercial subjects), 910 (VoIP nongeographic nomadic numbers).
Premium rate numbers in Denmark have the area codes 9013, 9050 and 9055/9056. The 9013 is for
helplines
and
chat
services, the 9050 (paid per call) is for TV
Call-in
Shows and the 9055/9056 codes are for
charitable organizations
.
However, the regulation is very strict.
TDC
is the only carrier offering these numbers, with
MCXess
and
kwak Telecom
offering numbers internationally. The regulator can be found at
http://www.itst.dk/
, a shortened English regulation is available here:
Short Denmark Regulation
.
Numbers starting with 0100, 0200, 0202, 0209, 0300, 0600, 0700, 0750, 0751, 0752, 0753, 0757, 0759, 100, 106 and 107 are premium rate numbers. The 0700 series is for entertainment, while 0600 is for services. Several other premium codes exist, sometimes confusing consumers, who may not know if they are calling a premium number or not.
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The Finnish Consumers' Association has repeatedly denounced the use of premium rate numbers.
[3]
Numbers starting with 08xx (International?: +33 8(...)) are special rate numbers. They range from toll free numbers (080x) to premium numbers (08Rx) (R from 1 to 9) (called Audiotel by France Telecom). There are also various moderately priced numbers (from about 0.03 to 0.15 €/minute) in the 081x and 082x ranges. Most of these numbers are not reachable from outside France.
There are also special 4 digits numbers (national speed dial) in the form of 3xxx, for which billing rules can be the ones from any 08xx number, to the provider's choice.
The split rule between different premium rate numbers is not clearly defined (premium rate information numbers and premium rate entertainment numbers).
The regulator (ARCEP, previously ART) had issued a range for Telephony over xDSL in the 087x range, which might confuse consumers, as calls to these numbers are billed as local calls nationwide. Starting 20 December 2005, these have been changed to 09xx numbers, which are dedicated to VoIP. All 087x numbers have been converted to 09xx numbers by 15 December 2008.
Dedicated premium-rate lines nowadays begin with the prefix 0900, the infamous 0190 prefix having been terminated on December 31, 2005. However, some premium services also use lines with the prefix 0137, which is supposedly reserved for planned simultaneous call-in events, such as
televoting
.
The digit after 0900 decides the kind of service offered, unlike 0190, where it determined the pricing. This is called offline billing and causes problems for coin telephones (where they are restricted entirely) or prepaid services. These are -1 for information, -3 for entertainment and -5 for "miscellaneous" (mostly adult entertainment). 0900-9 is reserved for dialers, which are heavily regulated, or to do payments by phone.
Premium numbers in
Greece
start with 901 (general purpose) and 909 (adult-only services), followed by seven digits.
In Hungary, 06-90 and 06-91 followed by six digits are common premium-rate numbers.
SMS
-based services can also use short numbers such as 1781 and 17632.
Premium rate numbers begin with the prefix 15. These numbers provide a range of services from weather forecasting to adult dating. Adult type services shall only be provided using the access codes 1598 or 1599, with adult services of a sexual nature being restricted to the latter. Adult authentication is required from your network operator to access these numbers.
All 15x numbers have officially quoted rates, set by the prefix, although telecom providers can charge an additional fee for carrying the call. 151x numbers are charged on a per-call basis, all others on a per-minute basis. In general the prices increase as the prefix number increases, within the call type range.
Comreg
is a body which monitors the premium rate services industry in Ireland. Although an independent body, it can impose sanctions, ban advertisements and ban services offered by providers. It is funded by a levy on providers.
There are many premium rate numbers, including anything starting with 89 using different fares. 0878 is also a premium-rate number, reserved for
polls
run via telephone.
Premium numbers are with prefix (+371) 90
Premium numbers in The Netherlands start with 0900 (general purpose), 0906 (erotic entertainment) and 0909 (games and lotteries) followed by four or seven digits. When one dials such a
nulnegenhonderdnummer
it is enforced by law that the caller gets informed about the per minute rate. The
Opta
is the governing body that regulates premium rate services in the Netherlands.
Starting June 2014 any 0900 number used for customer service purposes is regulated so that it is free to the caller, for if they buy the product, they also buy the right to contact consumer service.
[4]
Any telephone number starting with 82 (mostly 820/829) is charged at premium rates (82x xx xxx).
- 607 - Pull opinion,
[
clarification needed
]
9 tariffs up to 3.28 Eur per minute (premium rates)
- 707 ? Entertainment and some business (€0.25 + VAT / minute)
- 760 - Fixed tariff for all calls (€0.60 + VAT per call)
- 761 - Entertainment (€1 + VAT per call)
- 808 ? Business and marketing (cost of a local land-line call)
In Portugal, the VAT for calls is 23%, except in Madeira, where it is 22%, and in Azores, where it is 18%.
Numbers starting with 70, 30 and 40 are reserved for premium-rate services. 700, 701, 707 and 300 are "general" premium-rate services (usually charged per minute), 707 and 400 are assigned for tele-voting, mass-calls and so on (usually charged per call). Other numbers (702-706, 709, 301?309, 401-409) are reserved for future assignments. There are some other numbers in "shared costs" or "dial-up services" ranges, which are charged at a quite high rates (comparable with lower cost premium rates): 8015, 8016, 207, 208.
Effective on December 1, 2008, 300 and 400 numbers are changed into 703 and 704 respectively, freeing up the whole 30x and 40x range for the future assignments (non-premium rate). This change will allow to accumulate all the premium rate services in the 700-709 range of numbers.
Premium numbers are in the 090xxxxxx-098xxxxxx range. Currently, only the 0900 block is used.
[1]
[
permanent dead link
]
. Prior to 2002, all numbers starting with 89 were premium rate numbers. Some of those number remain as local premium numbers, and the 02xx89xxxxx block remains reserved.
809 and 803 (paid per call, less generally used) are premium prefix. Note that usually in Russia one needs
to dial 8
before the area code, so premium numbers are usually written as 8-(803/809)-xxx-xxxx.
The 0900 prefix is used in Slovakia for premium rate numbers.
The 090 prefix is used for premium rate numbers in Slovenia.
In Spain, the charged-at-premium numbers begins with 80 or 90 (except the 800, 900 and 909, which are free, the 901 which is shared cost, the 902 which is like a provincial call and the 908 which is like a metropolitan call). The most popular prefixes are 803 (porn hot-lines) and 806 (services), also are used 807 and 905. Previously all the numbers starting with 90x (except 900, 901 and 902) were charged at premium rates but the 906 had been moved to 803, 806 and 807 and the 908 and 909 prefixes were created for Internet dialup services. All those numbers have 9 digits. In Spain both pay per minute and pay per call billing options are available across the 8 and 9 series range of numbers.
Also there are other range for information services (weather, white pages, etc...), there are all the numbers starting with 118, they can have 5 or 6 digits with a variable cost per number. 11818 is free from Telefonica's telephone cabins. Previously 11818 was 1003.
Numbers starting with 0900, 0939 and 0944 are premium rate numbers. Also numbers beginning on 118 are premium rate numbers for companies that provide phonebook lookup services.
Numbers starting with 0900, 0901 and 0906 are premium rate numbers.
- 0900 ? Business & Marketing
- 0901 ? Entertainment
- 0906 ? Erotic services
Dialers (computer programs) are banned from these lines.
See also
Bundesamt fur Kommunikation
Numbers starting with 0703 and 0900 are premium rate numbers.
Premium rate numbers in the United Kingdom have a two-part call charge, following regulatory reform in July 2015.
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The cost of calling such numbers is always a total of the following elements:
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- An 'Access Charge' which is set by the caller's own telephone company. This varies considerably by company, from 2p-15p per minute from landlines or 5p-58p per minute from mobile phones.
[7]
[8]
- A 'Service Charge' that benefits the organisation being called and/or its telecoms supplier. The same charge applies from all consumer landlines and mobile phones, with the organisation in question being responsible for informing callers of the applicable rate.
[9]
[10]
Such numbers are officially designated as 'service numbers' and fall into the following ranges:
- 084x xxx xxxx - Service Charge of up to 7p per call and/or up to 65p per minute
- 087x xxx xxxx - Service Charge of up to 13p per call and/or up to 65p per minute
- 09xx xxx xxxx - Service Charge of up to 65p per call and/or up to £3.60 per minute
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Numbers starting 098, along with legacy numbers starting 0908 and 0909 are reserved for 'adult' services with sexual content.
The
Phone-paid Services Authority
regulatory body monitors and enforces specific community standards in terms of content and price for Controlled Premium Rate Services (CPRS). These include:
- 087, 09 and 118 numbers with a Service Charge of more than 7p per minute or per call
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- all chatlines, information, connection and/or signposting services (ICSS),
[13]
sexual entertainment services and internet dialler-operated services irrespective of call cost or prefix
[12]
- any 070 numbers and mobile shortcodes where the benefit passed on is more than 10p per call or per minute.
[12]
The various 08 and 09 ranges originate from telephone numbering reform in the late 1990s. Originally 09 numbers were designated as premium rate, with 0845 and 0870 numbers charged from landlines at rates that mirrored the cost of standard local and national phone calls respectively. Prior to this, a wide mix of prefixes was in use, from the well-recognized 0891 and 0898 prefixes to others such as 0331 and 0660.