I love the Atlantic. If I tell you I‘ve been reading it since James Fallows was a rookie, a few of you may know how long that’s been. A long time. The Atlantic has successfully negotiated the transition to the internet when so many of its peers have stumbled. The magazine still offers top notch long form journalism and the past few years it has tried to resurrect its role as a venue for high quality fiction and poetry, too. The web site is a treasure trove of innovative commentary and news that complements “newspaper” sites. The politics, economics, and science reports are invaluable for me.
The problem is the app. I recently tried to renew my subscription through it, but the app would have none of that. I had to cancel and resubscribe, I discovered after a long and particularly unenlightening exchange with customer service. These days the app just forgets my subscription information every few days and I have to go through a rigamarole to get it to allow me to see anything. Customer service says to delete the app and reinstall it. They point out that a will lose my list of saved articles when I do that. I’d say, “no problem, I only have a few articles on my saved list,” but how do I re-save them after I reinstall? There is no search feature to allow me to find them.
My advice: read the Atlantic, but do it from the website!